Overnight Front Desk Auditor — Guest Care & Nightly Close

Colwen Management Inc; Framingham (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Paid Time Off

Training Programs

Job summary

Colwen Hotels is looking for a friendly and detail-oriented Part time Night Auditor for the Sheraton Framingham Hotel & Conference Center. This overnight position requires balancing hotel transactions, closing out the day, and assisting guests with inquiries.

Candidates should have strong organizational skills, excellent communication skills, and familiarity with the local area. The role includes ensuring exceptional guest service, processing payments, and maintaining the cleanliness of the

Qualifications

• One year of related experience, preferably in a hotel environment.
• Excellent verbal and written communications skills required.
• Strong organizational skills and a keen attention to detail essential.
• Ability to deal with difficult guests and provide superior customer service.
• Proficient with common computer software programs.

Responsibilities

• Operate the front desk and assist guests with inquiries.
• Complete end of day activities including posting charges.
• Provide exceptional guest service and manage front desk operations.
• Welcome all guests warmly and professionally.
• Ensure prompt delivery of billing and accuracy of reports.

Skills

Guest service

Attention to detail

Organizational skills

Communication skills

Familiarity with local area

Microsoft Office Suite

Tools

Property management system

Job description

Colwen Hotels is looking for a friendly and detail-oriented Part time Night Auditor for the Sheraton Framingham Hotel & Conference Center. This overnight position requires balancing hotel transactions, closing out the day, and assisting guests with inquiries.

Candidates should have strong organizational skills, excellent communication skills, and familiarity with the local area. The role includes ensuring exceptional guest service, processing payments, and maintaining the cleanliness of the