Part Time Night Auditor - Renaissance Framingham Hotel & Conference Center

Colwen Management Inc; Framingham (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Paid Time Off

Training Programs

Job summary

Colwen Hotels is looking for a friendly and detail-oriented Part time Night Auditor for the Sheraton Framingham Hotel & Conference Center. This overnight position requires balancing hotel transactions, closing out the day, and assisting guests with inquiries.

Candidates should have strong organizational skills, excellent communication skills, and familiarity with the local area. The role includes ensuring exceptional guest service, processing payments, and maintaining the cleanliness of the

Qualifications

• One year of related experience, preferably in a hotel environment.
• Excellent verbal and written communications skills required.
• Strong organizational skills and a keen attention to detail essential.
• Ability to deal with difficult guests and provide superior customer service.
• Proficient with common computer software programs.

Responsibilities

• Operate the front desk and assist guests with inquiries.
• Complete end of day activities including posting charges.
• Provide exceptional guest service and manage front desk operations.
• Welcome all guests warmly and professionally.
• Ensure prompt delivery of billing and accuracy of reports.

Skills

Guest service

Attention to detail

Organizational skills

Communication skills

Familiarity with local area

Microsoft Office Suite

Tools

Property management system

Job description

Job Category: Rooms Front Office

Requisition Number: NIGHT005893

• Posted : October 2, 2026
• Part-Time

Locations

Showing 1 location

Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd
Framingham, MA 01701, USA

Description

Renaissance Framingham Hotel & Conference Center, a Colwen Hotels Property, is seeking a friendly and detail-oriented Part time Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

We've got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Compensation:

Hourly Wage: $21.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.