Doorperson - The Willard InterContinental Washington

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Washington, DC, seeks a courteous Doorperson to warmly welcome guests, assist with entrance logistics, and coordinate with Bell Desk for seamless arrivals and departures.

You’ll need to stay calm under pressure, be physically able to stand for long periods, and carry items up to 100 pounds. The role offers a competitive hourly rate, a full uniform, room discounts, and strong training opportunities.

Qualifications

• Excellent communication skills for guest interaction.
• Customer service oriented approach and positive attitude.
• Professional demeanor and polished appearance.
• Ability to stay composed and friendly during peak times.
• Physical ability to stand for extended periods and assist with basic tasks.

Responsibilities

• Greet guests warmly upon arrival and assist promptly.
• Open doors and welcome guests in a courteous, professional manner.
• Assist with traffic flow at hotel entrance and ensure guest safety.
• Help with luggage handling when needed.
• Coordinate with Bell Desk and Front Office for smooth arrivals/departures.
• Arrange taxis and transportation as required for guests.
• Maintain cleanliness and presentation of entrance and driveway area.
• Assist guests with routine inquiries and direct them appropriately.
• Represent the hotel brand with professionalism and courtesy.

Skills

Excellent communication

Customer service orientation

Professional demeanor

Physical stamina

Stand for long periods

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About the Doorperson position

Are you courteous, alert, and passionate about delivering a warm welcome? We are looking for aDoorpersonwho will be the first point of contact for our guests, creating a positive and lasting first impression through professional, attentive, and friendly service.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Greeting guests warmly upon arrival and offering assistance promptly.
• Opening doors and welcoming guests in a courteous and professional manner.
• Assisting with traffic flow at the hotel entrance and ensuring guest safety.
• Assist with luggage handling as necessary.
• Coordinating with Bell Desk and Front Office teams for seamless guest arrivals and departures.
• Calling taxis, assisting with transportation arrangements, and managing guest drop-offs and pickups.
• Maintaining cleanliness, order, and presentation of the hotel entrance and driveway area.
• Supporting guests with basic inquiries and directing them to the appropriate departments.
• Representing the hotel brand with professionalism, courtesy, and confidence at all times.

What we need from you:

• Previous experience as aDoorperson, Bell Attendant, or similar guest-facing role, preferable in a hotel environment.
• Friendly, polite, and service-oriented personality.
• Physically fit and able to stand for extended periods.
• Carrying, pushing, or lifting items weighing up to 100 pounds.
• Good communication skills inEnglish.
• Well-groomed appearance and professional demeanor.
• Ability to remain calm, alert, and courteous at all times.
• Flexibility to work shifts, weekends, and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $19.47. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.

At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?