Room Service Server - The Willard InterContinental Washington

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

InterContinental Hotels Group (IHG) in Washington, DC is hiring a Room Service Server to deliver memorable in-room dining experiences with warmth and efficiency. You will take orders, ensure accurate delivery, and maintain room service areas to high standards.

Responsibilities include handling orders, upselling, and coordinating with other departments. The role requires physical mobility to lift up to 50lbs and flexibility to work nights, weekends, and holidays.

Qualifications

• Excellent communication and guest service skills.
• Able to follow cash handling and service protocols.
• Willingness to work nights, weekends, and holidays.
• Knowledge of local food safety and alcohol-service rules is preferred.

Responsibilities

• Handle guest room service orders by phone and in person.
• Deliver and setup food and beverages to guest rooms according to standards.
• Describe menu items and accommodate special requests within policy.
• Maintain cleanliness and organization of room service stations and trays.
• Support teamwork with other departments and participate in safety protocols.

Skills

Communication

Flexibility

Shift flexibility

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About the Room Service Server position

Truly memorable room service experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Room Service Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

A little taste of your day-to-day

• Complete guest payment transactions in accordance with cash and charge procedures
• Answer room service phones, accurately record guest orders, and utilize up-selling techniques to increase sales
• Deliver and serve food and beverages to guest rooms, setting up and serving orders according to specifications and service standards
• Describe menu items, preparation methods, and prices as needed; accommodate guest special food requests within established policies
• Prepare, deliver, and retrieve room service trays, including timely retrieval from guest rooms, hallways, landings, and guest floors within prescribed time periods
• Prepare room service trays according to company specifications; perform set-up and closing side work, stock service stations, make coffee and iced tea, preset trays, and prepare flatware roll-ups
• Prepare, deliver, and retrieve VIP amenities, including coordinating deliveries with appropriate departments and completing necessary amenity preparation such as cutting cheese, bread, and other products
• Promote teamwork and quality service through daily communication and coordination with other departments
• Alert Management to service and safety issues and provide appropriate service recovery gestures according to established guidelines to ensure guest satisfaction
• Maintain cleanliness and presentation standards, including polishing glassware and maintaining beverage service supplies
• Perform other duties as assigned

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic maths
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $14.51. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?