Overnight Front Desk Agent

fourseasons; Miami (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Exclusive discount and travel programs

Medical, Dental, Vision and Retirement

Learning and development programs

Job summary

Four Seasons Hotel Miami is seeking an Overnight Front Desk Agent who delivers outstanding hospitality and efficient service to guests. You will greet guests, handle check-ins and check-outs, and respond to inquiries with professionalism while supporting the front office team.

The role requires at least 1 year of luxury hotel experience, strong English skills, and the ability to work overnights, weekends, and holidays. Knowledge of Miami and computer systems is essential.

Qualifications

• At least 1 year hotel experience in a luxury hotel.
• Written, spoken and reading proficiency in the English language.
• Fluency in a language other than English strongly preferred.
• Must be able to work overnight shifts including weekends and holidays.
• Computer knowledge.
• Knowledgeable of Miami areas.

Responsibilities

• Check in guests in an efficient and friendly manner, using guest name; ensure correct room type and rate; arrange luggage delivery; issue keys.
• Check out guests; confirm satisfaction; process billing and payments.
• Maintain a balanced hotel cash bank; handle currency exchanges; close out transactions per shift.
• Respond to guest requests with hospitality and professionalism; resolve complaints; provide information on hotel services and local guidance.
• Use computer systems to check guests in/out, run daily reports, and block rooms for arrivals.
• Follow Four Seasons’ Work Rules and Standards of Conduct; work harmoniously with colleagues.
• Answer guest calls and direct them in the absence of Reservations Staff.
• Accept reservations, changes and cancellations when Reservations Department is unavailable.

Skills

Hotel experience

English proficiency

Overnight shifts

Computer knowledge

Miami area knowledge

Tools

Hotel PMS knowledge

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

About the Role

Four Seasons Hotel Miami is looking for Overnight Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

What You will Do

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

What You will Bring

We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality. You will be responsible for welcoming hotel guests with an emphasis on fulfilling requests, following special instructions and adhering to established credit policies and procedures.

• Ideal candidates will have at least 1 year hotel experience in a luxury hotel.
• Written, spoken and reading proficiency in the English language.
• Fluency in a language other than English strongly preferred.
• Must be able to work overnight shifts including , weekends, and holidays.
• Computer knowledge.
• Knowledgeable of Miami areas

What to Expect

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

About Us

• https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
• https://www.instagram.com/fsmiami/?hl=en
• https://www.fourseasons.com/miami

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal