Overnight Front Desk Agent

MCR; Fort Worth (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Discount Hotel Rooms at MCR Hotels

Weekly Paydays

Employee Assistance Program

Health insurance

401(k) + Match

Job summary

American Airlines – The Landing at Skyview 6 in Fort Worth is seeking an Overnight Front Desk Agent to deliver quality guest services, including registration, check-out, and PBX operations. You will handle guest inquiries, assist with luggage, and provide local area information.

Requirements include US work eligibility, a high school diploma or equivalent, and the ability to work 10:30pm–7am, with weekend and holiday availability. Strong communication and teamwork are essential.

Qualifications

• Must be eligible to work in the U.S.
• Minimum High School Diploma or equivalent.
• Must have a clean valid driver’s license.
• Must be able to work 10:30pm to 7am, including weekends and holidays.
• Must be able to stand for the duration of shift and lift up to 50 lbs.
• One year minimum job-related experience in front desk or customer service preferred.

Responsibilities

• Greet guests and complete the check-in process.
• Input and retrieve information from the PMS system.
• Confirm guest information and room assignment.
• Provide information about hotel amenities and local area.
• Assist guests with check-out and billing inquiries.
• Answer and manage phone calls in a timely manner.
• Respond to guest inquiries and resolve issues promptly.
• Field guest complaints and negotiate solutions when needed.
• Assist with luggage and baggage handling.

Skills

Front desk experience

Customer service

Communication skills

Teamwork

Lift up to 50 lbs

Education

High School Diploma or equivalent

Tools

Driver's license

Job description

American Airlines – The Landing at Skyview 6

The Overnight Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving.

Responsibilities:

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, room assignment, code electronic keys.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Complete all pick-up and drop-off runs as assigned.
• Assist guests with luggage and baggage handling and familiarize them with the facilities.
• Other duties as assigned.

Requirements:

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Clean valid driver’s license.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work 10:30pm to 7am, including weekends and holidays.
• Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 50 lbs. occasionally.
• Frequently is required to talk or hear.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR Hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.