Housekeeping Supervisor

mcrhotels.com; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly Paydays

Free Uniforms

Discount hotel rooms at MCR hotels

Employee Assistance Program

Health insurance

Job summary

American Airlines – The Landing at Skyview 6 seeks a Housekeeping Supervisor for the 1st shift to oversee daily housekeeping operations, ensuring guest rooms, public areas and offices meet the highest standards of cleanliness and service.

You will coordinate with Room Attendants and Public Space Attendants, maintain supplies, and support cost control while training staff and promoting a safe, welcoming environment for guests and colleagues.

Qualifications

• High school diploma required; one year of hotel/Resort experience a plus.
• Must read, write and speak English; bilingual skills are a plus but not required.
• Able to work a variable schedule including days, nights, weekends and holidays.

Responsibilities

• Supervise housekeeping on 1st shift and support daily operations.
• Ensure rooms and public areas are clean and meet hotel standards.
• Communicate effectively with Executive Housekeeper and management.
• Assist in cost control and payroll responsibilities as needed.
• Provide visibility and assistance to guests and team members.

Skills

Customer service

Communication

Teamwork

Bilingual (a plus)

Education

High school diploma

Job description

American Airlines – The Landing at Skyview 6

TheHousekeeping Supervisor - 1st Shift is responsible for supervising and supporting the day-to‑day operation of the housekeeping department during assigned shift while ensuring the cleanliness of the guest rooms, public washrooms, corridors, lobby, public areas and hotel offices, safeguarding that all housekeeping activities are carried out professionally, to standards, and at the highest level of service.

RESPONSIBILITIES:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, team members and other departments.
• Use proper two-way radio and/or cell phone etiquette when communicating with other team members.
• Ensures that all housekeeping carts are stocked with proper supplies.
• Ensures that all equipment is distributed to the Room Attendants & Public Space Attendants and maintained in proper operating order.
• Ensures that all supply closets are stocked.
• Follows up on Room Attendant assignments daily.
• Inspects and updates status of all guest rooms and areas assigned.
• Updates status of ready rooms in property management system as soon as they become available.
• Turns in discrepancies with front desk daily before the end of shift.
• Turns in maintenance requests daily.
• Participate in cleaning all public restrooms, offices & classrooms throughout the property removing trash, vacuuming and dusting as necessary.
• Participates in general cleaning tasks.
• Inspects and updates status of all areas assigned.
• Follows up on housekeeping assignments daily.
• Trains and follows up on Public Space Attendants.
• Maintains cleanliness and orderly conduct on floors.
• Provides visibility and assistance to guests and team members.
• Assists in cost control and payroll.
• Assists in maintaining supply inventories.
• Recommends changes in operating procedures of the department.
• Perform Lost & Found duties according to hotel standards.
• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.

REQUIREMENTS:

• This position requires a minimum formal education of a high school diploma and one year of job-related experience.
• Previous hotel/resort experience a plus.
• Must be able to read, write and speak English. Bi-lingual skills a plus but not required.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Dedicated to exceeding service standards and providing services and standards to the highest caliber.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of thehotel.
• Must have employment eligibility in the U.S.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls; work the majority of shift on feet.
• Must be able to bend, stoop, crouch, lift and transport up to 25 lbs. throughout the hotel and guest rooms.
• Frequently is required to talk or hear.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Paydays
• Free Uniforms
• Free Parking

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.