Overnight Front Desk Agent

MCR Hotels; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Paydays

Discount Hotel Rooms at MCR Hotels

Employee Assistance Program

Comprehensive health benefits after 30

Paid Time off after 90 days

Job summary

MCR Hotels is seeking an Overnight Front Desk Agent at The Landing at Skyview 6 in Fort Worth, TX. The role includes check-in/check-out, PBX operations, and guest assistance around the clock.

Responsibilities include handling guest inquiries, managing the PMS system, and ensuring accurate accounting of rooms and services. A high school diploma and U.S. work eligibility are required.

Qualifications

• Minimum high school diploma or equivalent.
• One year minimum job-related experience preferred in front desk or customer service.
• Must have employment eligibility in the U.S.

Responsibilities

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Provide information to guests about hotel amenities and local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Answer and manage phone calls in a timely manner.
• Respond to guest inquiries and requests and resolve issues.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, relay messages and packages to guests.
• Assist guests with luggage and familiarize them with the facilities.

Skills

Customer service

Front desk

PBX operations

Communication

Teamwork

Problem solving

Driving

Education

High School Diploma

Tools

PMS system

Computer skills

Job description

American Airlines – The Landing at Skyview 6

TheOvernight Front Desk Agentis responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving.

Responsibilities:

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Complete all pick-up and drop-off runs as assigned.
• Assist guests with luggage and baggage handling and familiarize them with the facilities.
• Other duties as assigned.

Requirements:

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Clean valid driver’s license.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work 10:30pm to 7am, including weekends and holidays.
• Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 50 lbs. occasionally.
• Frequently is required to talk or hear.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR Hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

American Airlines – The Landing at Skyview 6

TheOvernight Front Desk Agentis responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving.

Responsibilities:

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, room assignment, code electronic keys.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Complete all pick-up and drop-off runs as assigned.
• Assist guests with luggage and baggage handling and familiarize them with the facilities.
• Other duties as assigned.

Requirements:

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Clean valid driver’s license.Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work 10:30pm to 7am, including weekends and holidays.
• Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 50 lbs. occasionally.
• Frequently is required to talk or hear.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR Hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone ofFast Company’ s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members