Overnight Front Desk

Intuit, Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

Pinnacle Condominium Association in Sunny Isles Beach, FL is seeking an Overnight Front Desk team member to support day-to-night operations and provide courteous service to residents, guests and vendors during overnight hours. The role requires reliable overnight availability and a professional demeanor.

This position emphasizes securing the lobby, handling access requests, logging incidents, and performing light administrative tasks such as messages and paperwork.

Qualifications

• Ability to work overnight hours as a full-time team member (permitted schedule).
• Strong interpersonal and customer service skills.
• Basic computer literacy and ability to complete routine administrative documentation.
• Ability to follow procedures and maintain confidentiality of resident information.

Responsibilities

• Greet residents, guests, and vendors during overnight hours with courtesy.
• Monitor and manage access requests and sign-ins per procedures.
• Provide after-hours support by addressing concerns and escalating urgent matters.
• Maintain organized, secure lobby and review logs for accurate records.
• Assist with general administrative tasks such as messages and staff communication.

Skills

Overnight shift

Customer service

Communication

Confidentiality

Tools

Basic computer literacy

Job description

Pinnacle Condominium Association is seeking a dedicated Overnight Front Desk team member to support the day-to-night operations of our community in Sunny Isles Beach, FL.

Position Summary

The Overnight Front Desk is responsible for providing excellent guest and resident service during overnight hours while ensuring smooth front desk operations. This role serves as a key point of contact for residents, visitors, and vendors, handling inquiries, access requests, and after-hours coordination with professionalism and care.

In addition to front desk duties, the Overnight Front Desk helps maintain a secure, well-organized lobby environment and supports property operations by communicating relevant issues to appropriate team members.

Key Responsibilities

• Greet residents, guests, and vendors, and respond to inquiries in a courteous, timely manner during overnight hours.

• Monitor and manage access requests, sign-ins, and related front desk activities according to community procedures.

• Provide after-hours support by addressing concerns, escalating urgent matters, and documenting incidents or requests as needed.

• Maintain an organized, secure front desk environment, including reviewing log entries and ensuring accurate records.

• Assist with general administrative tasks such as handling correspondence and relaying messages to staff.

Required Qualifications

• Ability to work overnight hours reliably as a full-time team member.

• Strong interpersonal and customer service skills with a professional, calm demeanor.

• Basic computer literacy and comfort completing routine administrative documentation.

• Ability to follow procedures consistently and maintain confidentiality regarding resident and community information.

• Reliable communication skills, including the ability to escalation time-sensitive issues appropriately.

Preferred Qualifications

• Prior experience in a front desk, hospitality, or customer-facing role.

• Familiarity with residential building operations, access control workflows, or after-hours guest services.

• Experience handling requests and concerns while maintaining composure in a fast-paced environment.

• Prior experience maintaining logs, incident documentation, and shift handoff notes.

Compensation

Hourly rate: $18 - $20