Front Desk Concierge (Overnight)

Stratton Amenities; Naples (FL); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Stable overnight schedules

Professional, supportive, and team‑or‑

Performance-based recognition

Opportunity to work in luxury living

Growth opportunities within services

Job summary

Stratton Amenities in Naples, FL seeks an Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise. Deliver anticipatory, hospitality-driven service while supporting overnight operations and ensuring security.

The role requires calm professionalism and strong situational awareness. Ideal candidates have 1–2 years in guest service, exceptional communication, and a discreet, client-focused mindset.

Qualifications

• Minimum 1–2 years in guest or resident service in hospitality or luxury settings.
• Excellent verbal and written communication, with a professional demeanor.
• Calm, reliable, and discreet; strong problem-solving under overnight conditions.
• Willingness to work overnight shifts, weekends and holidays.

Responsibilities

• Welcome residents and guests with warmth and discretion during overnight hours.
• Serve as primary overnight front desk representative and contact for the community.
• Deliver anticipatory, hospitality-driven service while managing overnight operations.
• Conduct routine walkthroughs of common areas and amenities for cleanliness and safety.
• Monitor lobby activity, cameras, and access points to maintain security.
• Respond calmly to resident concerns (noise, access, disturbances) and escalate per protocol.
• Document incidents and shift logs with clear, detailed notes; provide handoff to daytime team.

Skills

Hospitality mindset

Excellent communication

Calm under pressure

Discretion

Customer service

Multitasking

Team player

Professional appearance

Tools

Access control systems

Surveillance monitoring

Package management tools

Job description

Naples, United States | Posted on 08/18/2026

Overnight Concierge | Front Desk Agent (Overnight)

Position Overview

We are seeking a professional, dependable, and hospitality-focusedOvernight Concierge / Front Desk Agentto represent the community during overnight hours at a luxury residential high-rise.

This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity, conducting walkthroughs, responding to resident concerns, and documenting incidents as needed. During overnight hours, this role plays a critical part in maintaining order, professionalism, and continuity until the daytime team arrives.

Schedule and Employment Type

• Overnight shifts, including weekends and holidays
  

What We Offer

• Competitive hourly pay
  
• Stable and consistent overnight schedules
  
• Professional, supportive, and team-oriented work environment
  
• Performance-based recognition and rewards
  
• Opportunity to work in luxury residential communities
  
• Growth opportunities within hospitality and residential services
  

Key Responsibilities

• Welcome residents and guests with professionalism, warmth, and discretion during overnight hours
  
• Serve as the primary overnight front desk representative and point of contact for the community
  
• Deliver anticipatory, hospitality-driven service while managing overnight operations
  
• Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance
  
• Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment
  
• Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances
  
• De-escalate situations when appropriate and elevate concerns according to established protocols
  
• Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs
  
• Answer, screen, and route phone calls using polished and professional telephone etiquette
  
• Accurately log, secure, and manage resident packages and perform package inventory audits
  
• Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries
  
• Enforce community policies consistently, professionally, and discreetly
  
• Maintain confidentiality and exercise sound judgment at all times
  
• Ensure the front desk, lobby, and common areas remain clean, organized, and presentable
  
• Provide clear and thorough handoff notes to oncoming team members
  

Position Requirements

• Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service
  
• Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
  
• Excellent verbal and written communication skills
  
• Strong problem-solving skills and ability to remain composed under pressure
  
• Calm, reliable, and professional demeanor, especially during overnight hours
  
• Strong interpersonal skills with a hospitality-first mindset
  
• Organized, proactive, and self-motivated with strong attention to detail
  
• Ability to multitask and prioritize in a dynamic overnight environment
  
• Takes pride and ownership in both the position and the property
  
• Maintains a neat, polished, and professional appearance
  
• Ability to work overnight shifts, weekends, and holidays
  
• Comfortable working independently while following established protocols
  

Preferred Qualifications

• Experience as a hotel night auditor, overnight concierge, or overnight front desk agent
  
• Experience in luxury residential, boutique hotel, or upscale hospitality environments
  
• Experience handling incident reports, noise complaints, and overnight resident concerns
  
• Familiarity with access control systems, surveillance monitoring, and package management tools
  
• Bilingual skills are a plus
  

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.