Front Desk Agent (Overnight)

KW Property Management, LLC; Miami (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

KW Property Management & Consulting is seeking an Overnight Front Desk Agent in Miami, FL. The role focuses on greeting residents and guests, handling security, and coordinating with staff to maintain community operations.

The position requires a high school diploma or GED, basic computer skills, and strong communication. Bilingual English/Spanish is preferred. Previous hospitality experience is a plus, with a night shift schedule Friday through Tuesday from 11pm to 7am.

Qualifications

• High school diploma or GED required.
• Must be proficient with computer software and demonstrate organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred but not required.
• Hospitality industry experience preferred.

Responsibilities

• Greet guests in person, maintaining high quality customer service in a standing position.
• Monitor and authorize entrance/exit of employees, visitors, and others to protect property and ensure security.
• Coordinate with office staff to update tenant information in the database.
• Answer and route calls with professional phone etiquette.
• Report violations of rules and regulations as observed.
• Observe safety precautions and report issues to management.
• Maintain key control and ensure keys are secure at all times.
• Familiarize with fire alarm system operations and report incidents.
• Call emergency services when needed.
• Write daily activity and incident reports.
• Report maintenance issues to the Association office.

Skills

MS Office Advanced

Bi-lingual English/Spanish

Team Player

Detail Oriented

Education

High School diploma or GED

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Front Desk Agent (Overnight)

Locations

Showing 1 location

Miami, FL 33130, USA

• On-site
• Travel Required : No
• Rate : $18 USD per hour
• Employee
• Full-Time

Description

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All "check-in" policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the "key" control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

This is overnight position ONLY, Schedule if Friday through Tuesday 11pm to 7am. Wednesday and Thursday off, with occasional extra hours for other vacancies if team member wishes.

Travel

No travel required. Job site is in Brickell

Required Education and Experience

• High school diploma or GED
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in the hospitality industry highly preferred

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Travel Required

No .

Qualifications

Skills

Required

MS Office Advanced

Behaviors

Preferred

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Preferred

Some college or better.

Experience

Required

6 months related experience and/or training

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.