Overnight Facility Command Center Operator

JLL; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

JLL in Flushing, NY, is seeking a Command Center Tech to monitor building systems, handle alerts, and coordinate customer-facing communications. You will dispatch work orders, perform data entry, and represent JLL's service standards to internal and external stakeholders.

The role requires strong organizational, multitasking, and communication skills, with overnight shifts and at least one weekend day. Collaboration with operations teams and use of work order systems are essential.

Qualifications

• Proficiency with Microsoft Office Suite and data entry.
• Strong organizational and time management abilities.
• Excellent interpersonal and written/verbal communication skills.
• Ability to multitask in a dynamic setting while maintaining accuracy.
• Familiarity with work order management and building systems.

Responsibilities

• Monitor building systems and respond to automated alerts.
• Process calls, emails, and web requests from stakeholders.
• Dispatch work orders to operations teams and track status.
• Perform data entry across multiple applications and maintain stats.

Skills

Microsoft Office

Organizational skills

Customer service

Communication

Multitasking

Analytical thinking

Detail oriented

Teamwork

Education

Associates or Bachelors Degree

Tools

Work order systems

Building automation platforms

Telephone systems

Job description

JLL in Flushing, NY, is seeking a Command Center Tech to monitor building systems, handle alerts, and coordinate customer-facing communications. You will dispatch work orders, perform data entry, and represent JLL's service standards to internal and external stakeholders.

The role requires strong organizational, multitasking, and communication skills, with overnight shifts and at least one weekend day. Collaboration with operations teams and use of work order systems are essential.