Facilities Operations Dispatcher (Overnight)

Talentify; New York (NY); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical Dental Vision

Paid parental leave

PTO and holidays

Daily Pay

Job summary

JLL is seeking a Command Center Tech in Flushing, NY to monitor building systems, respond to alerts, and coordinate dispatches. You will handle calls, emails, and web requests, maintaining data across multiple applications while upholding service standards and representing JLL to stakeholders.

The role emphasizes overnight work, exceptional customer service, organizational skills, and teamwork to ensure smooth operations and rapid issue resolution.

Qualifications

• Associates or Bachelors Degree Preferred.
• Strong organizational and time management abilities.
• Excellent interpersonal and customer service skills.
• Superior business writing and verbal communication skills.

Responsibilities

• Monitor building systems and respond to automated alerts.
• Process incoming calls, emails, and web requests and dispatch work orders.
• Complete data entry across multiple applications and maintain productivity statistics.
• Identify priority issues for escalation and route to appropriate personnel.
• Maintain service standards while representing JLL to internal and external stakeholders.

Skills

MS Office proficiency

Customer service excellence

Organizational skills

Communication skills

Multitasking

Analytical/problem-solving

Detail oriented

Team player

Education

Associates or Bachelors Degree Preferred

Tools

Work order management systems

Building automation platforms

Job description

JLL is seeking a Command Center Tech in Flushing, NY to monitor building systems, respond to alerts, and coordinate dispatches. You will handle calls, emails, and web requests, maintaining data across multiple applications while upholding service standards and representing JLL to stakeholders.

The role emphasizes overnight work, exceptional customer service, organizational skills, and teamwork to ensure smooth operations and rapid issue resolution.