Customer Service Coordinator

JLL; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

JLL in Flushing, NY, is seeking a Command Center Tech to monitor building systems, handle alerts, and coordinate customer-facing communications. You will dispatch work orders, perform data entry, and represent JLL's service standards to internal and external stakeholders.

The role requires strong organizational, multitasking, and communication skills, with overnight shifts and at least one weekend day. Collaboration with operations teams and use of work order systems are essential.

Qualifications

• Proficiency with Microsoft Office Suite and data entry.
• Strong organizational and time management abilities.
• Excellent interpersonal and written/verbal communication skills.
• Ability to multitask in a dynamic setting while maintaining accuracy.
• Familiarity with work order management and building systems.

Responsibilities

• Monitor building systems and respond to automated alerts.
• Process calls, emails, and web requests from stakeholders.
• Dispatch work orders to operations teams and track status.
• Perform data entry across multiple applications and maintain stats.

Skills

Microsoft Office

Organizational skills

Customer service

Communication

Multitasking

Analytical thinking

Detail oriented

Teamwork

Education

Associates or Bachelors Degree

Tools

Work order systems

Building automation platforms

Telephone systems

Job description

The Command Center Tech will serve as a critical member of the facility operations team, acting as the central hub for system monitoring, emergency response, and customer service coordination. This role combines technical monitoring responsibilities with customer-facing interactions, requiring you to manage multiple systems, dispatch work orders efficiently, and maintain excellent service standards while representing JLL's mission and values to internal and external stakeholders.

What Your Day-to-day Looks Like

Your daily activities include monitoring building systems and responding to automated alerts, processing incoming calls, emails, and web requests from various stakeholders, and dispatching work orders to operations teams. You'll research information using available resources, complete data entry across multiple applications, and maintain productivity statistics. Additionally, you'll identify priority issues for escalation, route calls to appropriate personnel, complete assigned callbacks, and monitor queue times to maximize efficiency.

Required Qualifications

• Computer proficiency with Microsoft Office Suite programs
• Strong organizational and time management abilities
• Excellent interpersonal skills with emphasis on customer service
• Superior business writing and verbal communication skills
• Ability to multitask effectively in a dynamic work environment
• Strong analytical and problem-solving capabilities
• Detail-oriented approach to work accuracy
• Ability to work both independently and as part of a team

Preferred Qualifications

• Associates or Bachelors Degree Preferred
• 2+ Years experience in facilities operations or customer service center environment
• Familiarity with work order management systems and building automation platforms
• Experience with telephone systems and queue management
• Knowledge of facility management processes and emergency escalation procedures
• Background in technical support or operations coordination
• Understanding of JLL's service delivery standards and methodologies

Position Details:

• Salary: $25/hour
• Schedule: Overnight shift with at least one weekend day required
• Location: Flushing, NY