Overnight Emergency Vet Care Coordinator

VCA Animal Hospitals, Inc; Aurora (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with match

Pet care discounts

Education assistance

Job summary

VCA Aurora Animal Hospital in Aurora, IL is seeking an Emergency Patient Care Coordinator to support our Doctors and Technician team. This full-time role requires providing a welcoming, low-stress environment and delivering exceptional patient care and client service.

You will educate clients on treatment plans, coordinate patient care, ensure accurate billing and medical records, and collaborate across departments.

Qualifications

• Confidence around pets.
• Medical background such as veterinary technician, human healthcare, or pharmaceutical.
• Medical terminology training.
• Ability to work weekends and evenings; overnight position.

Responsibilities

• Serve as a primary point of contact for clients, providing in-depth education on treatment plans, procedures, and discharge instructions.
• Coordinate patient care services to ensure efficient workflow and continuity of care.
• Accurately enter and review charges to maintain precise billing and medical records.
• Collaborate with all hospital departments to support seamless communication and patient care.
• Manage and maintain medical records, charts, reports, and correspondence with accuracy and confidentiality.

Skills

Confidence around pets

Customer service

Attention to detail

Education

Veterinary/Medical background

Job description

VCA Aurora Animal Hospital in Aurora, IL is seeking an Emergency Patient Care Coordinator to support our Doctors and Technician team. This full-time role requires providing a welcoming, low-stress environment and delivering exceptional patient care and client service.

You will educate clients on treatment plans, coordinate patient care, ensure accurate billing and medical records, and collaborate across departments.