Overnight Driver Coach & Onboarding Lead

DeKalb Health; New York (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Baldor is seeking an Overnight Driver Trainer to onboard and coach overnight delivery drivers, acting as a lead driver and subject matter expert for overnight deliveries. You will troubleshoot delivery issues in real time while helping develop new and underperforming drivers.

Responsibilities include training, ride-alongs, teaching procedures and safety standards, and supporting drivers through onboarding into independent operation. A strong focus on communication and leadership is essential.

Qualifications

• Overnight delivery experience preferred
• Strong knowledge of delivery operations and troubleshooting procedures
• Excellent communication and leadership skills
• Ability to train and motivate others
• Reliable attendance and strong performance record
• Overnight / Night Shift
• Full-time availability preferred

Responsibilities

• Train and mentor newly hired overnight drivers
• Conduct ride-alongs and hands-on route training
• Teach delivery procedures, safety standards, and customer service expectations
• Ensure drivers understand delivery apps, scanning procedures, and route management
• Support new drivers through onboarding and transition into independent operation
• Serve as the overnight point of contact for delivery-related issues
• Troubleshoot problems including: incorrect addresses, locked buildings or gate access, delivery app issues, delayed routes, customer communication concerns, vehicle or equipment issues
• Assist drivers with route recovery and operational problem-solving
• Lead by example through professionalism, reliability, and strong work ethic
• Maintain consistent communication with overnight operations management
• Document training progress, coaching sessions, and driver performance concerns
• Promote a positive and team-oriented overnight work environment

Job description

Baldor is seeking an Overnight Driver Trainer to onboard and coach overnight delivery drivers, acting as a lead driver and subject matter expert for overnight deliveries. You will troubleshoot delivery issues in real time while helping develop new and underperforming drivers.

Responsibilities include training, ride-alongs, teaching procedures and safety standards, and supporting drivers through onboarding into independent operation. A strong focus on communication and leadership is essential.