Overnight Donor Services Coordinator (Hybrid)

Saving Sight; Kansas City (MO); Hybrid; USD 30,307 - 35,817; Full time

Job summary

Saving Sight is seeking a Donor Services Coordinator - Overnights in Kansas City, MO. The role supports donor referrals, partner agencies, and donor families within a time-sensitive healthcare environment.

The position requires HIPAA compliance and accurate data entry across multiple systems. Responsibilities include screening donor suitability, coordinating logistics for evaluation and recovery, educating referral sources, and maintaining confidentiality under FDA and UAGA regulations.

Qualifications

• High school diploma or equivalent required.
• Experience in call-center or customer service environment preferred.
• Ability to use multiple screens and systems including Microsoft Office and databases.
• Strong attention to detail and ability to maintain confidentiality in HIPAA-regulated setting.

Responsibilities

• Receive and document death referrals from partner agencies.
• Provide guidance to referral sources on eye donation processes.
• Screen potential donors for medical suitability per SOPs and FDA/HIPAA rules.
• Coordinate logistics with internal/external stakeholders for donor evaluation and recovery.
• Record donor data accurately in eye bank systems and ensure timely documentation.
• Interact with donor families to discuss opportunities and obtain authorization.

Skills

Interpersonal communication

Written communication

Verbal communication

Multitasking / time management

Confidentiality

Technical proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Eye bank systems

Job description

Saving Sight is seeking a Donor Services Coordinator - Overnights in Kansas City, MO. The role supports donor referrals, partner agencies, and donor families within a time-sensitive healthcare environment.

The position requires HIPAA compliance and accurate data entry across multiple systems. Responsibilities include screening donor suitability, coordinating logistics for evaluation and recovery, educating referral sources, and maintaining confidentiality under FDA and UAGA regulations.