Overnight Desk Agent

Omni Hotels; Richmond (VA); On-site; USD 33,000 - 44,000; Full time

Job summary

Omni Richmond Hotel is seeking a dependable Night Auditor to join the Front Office team on a full-time basis. The role balances daily postings, prepares reports, and reconciles cashier transactions while ensuring guest billings are accurate.

The Night Auditor will handle check-in/check-out duties, communicate wrap-up notes to departments, and interact with guests to exceed expectations. Position requires flexibility for weekends/holidays.

Qualifications

• Excellent customer service and problem solving skills.
• Strong communication, computer and organizational skills.
• A professional business appearance, attitude, and performance.
• Prior guest service experience - preferably hotel front office experience.
• The flexibility to work a variety of shifts, including weekends and holidays.
• Capable of working independently.
• Ability to stand for a minimum of 8 hours.
• Must be 18 years or older.

Responsibilities

• Preparation of daily reports and distribution as directed.
• Accurately completing all Night Audit tasks, such as balancing daily postings and revenue.
• Handling Express checkouts ensuring their completion.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel.
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Be familiar with all hotel amenities and facilities.
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Skills

Customer service

Communication

Organizational skills

Professional appearance

Front office experience

Flexibility

Independence

Stamina/standing

Problem solving

Job description

Overnight Desk Agent

Overview:

The Omni Richmond Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a Full-Time Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Pay Rate: $18.50 per hour

Responsibilities:

General job duties include, but not limited to:

• Preparation of daily reports and distribution as directed.
• Accurately completing all Night Audit tasks, such as balancing daily postings and revenue
• Handling Express checkouts ensuring their completion.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Be familiar with all hotel amenities and facilities
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Qualifications:

• Excellent customer service and problem solving skills
• Strong communication, computer and organizational skills
• A professional business appearance, attitude, and performance
• Prior guest service experience - preferably hotel front office experience
• The flexibilityto work a variety of shifts, including weekends and holidays.
• Capable of working independently
• Ability to stand for a minimumof 8 hours
• Must be 18 years or older