Overnight Customer Support Specialist In-Office ESOP

NotifyMD, Inc.; Chesapeake (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

ESOP

Healthcare

401(k) Match

Life Insurance

PTO

Professional Development

Job summary

NotifyMD, Inc. is hiring an Overnight Customer Support Specialist for our Chesapeake, VA office. You will serve as the voice of our clients, delivering warm, accurate support during overnight hours and coordinating message routing when needed.

The role offers full-time, 40-hour weeks with one weekend day and holidays, comprehensive paid training, and a benefits package. Prior call center experience isn't required—customer care skills and reliability will help you thrive.

Qualifications

• Excellent verbal and written English communication.
• Ability to navigate Windows-based desktop environments and multitask.
• Dependable with punctuality and strong organizational habits.
• Willingness to work 40 hours across four 10-hour shifts including one weekend day and holidays.

Responsibilities

• Handle inbound calls with a warm, empathetic, professional tone.
• Verify details and route messages or urgent dispatch requests to clients.
• Enter caller records and notes into the internal system accurately.
• Meet or exceed performance benchmarks including schedule adherence and QA standards.

Skills

English proficiency

Tech aptitude

Reliability

Flexible schedule

18+ years old

Tools

Windows OS

Job description

NotifyMD, Inc. is hiring an Overnight Customer Support Specialist for our Chesapeake, VA office. You will serve as the voice of our clients, delivering warm, accurate support during overnight hours and coordinating message routing when needed.

The role offers full-time, 40-hour weeks with one weekend day and holidays, comprehensive paid training, and a benefits package. Prior call center experience isn't required—customer care skills and reliability will help you thrive.