Crisis Helpline Specialist — Overnight Onsite

Louisiana Association on Compulsive Gambling; Bossier City (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

A crisis helpline organization in Louisiana is seeking a Helpline Specialist to provide critical support through calls and messages for various helplines. Responsibilities include engaging with individuals in crisis, conducting intake assessments, and ensuring accurate documentation. Candidates must demonstrate excellent crisis intervention skills and maintain confidentiality. The role requires availability for overnight shifts as the helpline operates 24/7. Benefits include health and dental insurance, as well as opportunities for advancement.

Qualifications

• Ability to engage with individuals in crisis and provide emotional support.
• Experience in conducting intake assessments and documentation.
• Skills in maintaining confidentiality and compliance with helpline protocols.

Responsibilities

• Answer calls, chats, and texts from individuals in crisis.
• Complete necessary documentation and intake forms accurately.
• Provide referrals to mental health resources and follow up with callers.

Skills

Crisis intervention

Emotional support

Client interaction

Documentation accuracy

Tools

iCarol

FileMakerPro

Job description

A crisis helpline organization in Louisiana is seeking a Helpline Specialist to provide critical support through calls and messages for various helplines. Responsibilities include engaging with individuals in crisis, conducting intake assessments, and ensuring accurate documentation. Candidates must demonstrate excellent crisis intervention skills and maintain confidentiality. The role requires availability for overnight shifts as the helpline operates 24/7. Benefits include health and dental insurance, as well as opportunities for advancement.