Overnight Crisis Program Supervisor

Senecafoa; San Jose (CA); Hybrid; USD 100,000 - 114,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Family leave

Life insurance

Paid time off

Job summary

The Crisis Program Supervisor at Seneca Family of Agencies is responsible for the daily operations of the ESTRTP, including supervision of counselors, staffing and scheduling, and upholding high standards of work with children and families. This role models Seneca’s direct care approach.

Responsibilities include supervising staff, leading hiring and performance management, and ensuring safety planning and crisis response.

Qualifications

• Master’s degree in social work or related field OR Bachelor’s degree with 3 years of direct services experience.
• Strong writing, organizational, presentation and computer skills.
• Ability to work in a multi-disciplinary team.
• Supervisory experience preferred.
• Must be at least 21 years old.
• TB test clearance, fingerprinting clearance, and any state/federal licensing or certification requirements.
• Own vehicle, valid driver’s license, clean driving record

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Partner with the management team on staff training, retention, and continuous program improvement initiatives
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operations

Skills

Supervisory experience

Strong writing

Organizational skills

Presentation skills

Collaboration

Computer skills

Education

Master’s degree in social work

Bachelor’s degree + 3 years direct services experience

Job description

• Pay or shift range: $100,394 USD to $114,394 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Crisis Program Supervisor is responsible for the daily operations of the ESTRTP, including supervision of counselors, staffing and scheduling, and upholding high standards of work with children and families. The Crisis Program Supervisor is a strong role model for implementing Seneca’s model in direct care work with children.

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for nearly a decade. We’re committed to providing traditionally marginalized communities with a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff, and our programs actively engage in conversations and training on Diversity, Equity, and Inclusion to promote equity and justice for the youth and families we serve.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Partner with the management team on staff training, retention, and continuous program improvement initiatives
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operations

Qualifications

• Education/Experience Requirements:
  • Master’s degree in social work or a related subject area OR
  • Bachelor’s degree and 3 years of experience providing direct services to clients
• Strong writing, organizational, presentation and computer skills
• Ability to work as part of and facilitate the development of a multi-disciplinary team
• Supervisory experience preferred
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Own vehicle, valid driver's license, clean driving record

Schedule

• Monday, Wednesday, Thursday and Friday: 6pm - 2am
• Tuesday: 5pm- 1am
• Participation in an on call rotation, about 2 times a month
• Starting at $100,394 - $114,394 per year
• Actual salary dependent on creditable experience above the minimum qualifications
• Salary increases each year
• Additional compensation provided upon passing a bilingual language proficiency exam
• Comprehensive employee benefits package:
• Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
• Short and long-term disability, family leave, and life insurance
• Partially paid premiums for dependents
• Employer-Paid Assistance Plan
• 5 weeks of flexible paid time off and holiday pay for required holiday shifts
• Specialized training and development opportunities through Seneca's Training department
• Abundant promotional opportunities across California and Washington

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.