Overnight Crisis Program Supervisor

Seneca Family of Agencies; San Jose (CA); On-site; USD 97,470 - 111,740; Full time

Benefits offered by this job

Comprehensive employee benefits package

403b retirement plan

5 weeks of flexible paid time off

Relocation assistance may be available

Specialized training opportunities

Job summary

Seneca Family of Agencies in San Jose, California, is seeking a Crisis Program Supervisor responsible for overseeing daily operations, coaching staff, and ensuring high standards in services for children and families.

The position requires strong leadership skills, a Master's degree in social work or a related field, and a commitment to anti-racism and equity. Comprehensive benefits include a competitive salary starting at $97,470, medical coverage, retirement plans, and flexible paid time off.

Qualifications

• Master’s degree in social work or a related subject area or Bachelor's degree and 3 years of experience providing direct services to clients.
• Strong writing, organizational, presentation, and computer skills.
• Ability to work as part of and facilitate the development of a multi-disciplinary team.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff.
• Lead hiring, onboarding, performance management, and staff development efforts.
• Foster a positive team culture grounded in anti-racism and equitable outcomes.

Skills

Supervisory experience

Strong writing skills

Organizational skills

Presentation skills

Computer skills

Ability to work in a multi-disciplinary team

Education

Master’s degree in social work or a related field

Bachelor’s degree and 3 years of experience

Job description

The Crisis Program Supervisor is responsible for the daily operations of the ESTRTP, including supervision of counselors, staffing and scheduling, and upholding high standards of work with children and families. The Crisis Program Supervisor is a strong role model for implementing Seneca’s model in direct care work with children.

About Seneca

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for nearly a decade. We’re committed to providing traditionally marginalized communities with a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff, and our programs actively engage in conversations and training on Diversity, Equity, and Inclusion to promote equity and justice for the youth and families we serve.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Partner with the management team on staff training, retention, and continuous program improvement initiatives
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operations

Qualifications

• Education/Experience Requirements:
  • Master’s degree in social work or a related subject area OR
  • Bachelor’s degree and 3 years of experience providing direct services to clients
• Strong writing, organizational, presentation and computer skills
• Ability to work as part of and facilitate the development of a multi-disciplinary team
• Supervisory experience preferred
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Own vehicle, valid driver's license, clean driving record

Schedule

• Monday, Wednesday, Thursday and Friday: 6pm - 2am
• Tuesday: 5pm- 1am
• Participation in an on call rotation, about 2 times a month

Benefits

• Starting at $97,470 - $111,740 per year
  • Actual salary dependent on creditable experience above the minimum qualifications
  • Salary increases each year
  • Additional compensation provided upon passing a bilingual language proficiency exam
• Comprehensive employee benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
  • Short and long-term disability, family leave, and life insurance
  • Partially paid premiums for dependents
  • 403b retirement plan
  • Employer-Paid Assistance Plan
• 5 weeks of flexible paid time off and holiday pay for required holiday shifts
• Seneca is a Public Service Loan Forgiveness certified employer
• Relocation assistance may be available
• Specialized training and development opportunities through Seneca's Training department
• Abundant promotional opportunities across California and Washington