Residential Program Supervisor

Seneca Family of Agencies; Sacramento (CA); On-site; USD 83,000 - 97,000; Full time

Benefits offered by this job

Sign-on bonus

Mileage reimbursement

PTO and holidays

Medical, dental, vision

Job summary

Seneca Family of Agencies in California seeks a Crisis Program Supervisor to lead a team delivering 24/7 crisis services for youth and families. You will coach direct care staff, oversee scheduling, documentation, and compliance, and support program performance while upholding our values of respect, curiosity, and hope.

The role emphasizes crisis leadership, staff development, and a commitment to equity in outcomes. Strong supervision experience and on-call rotation are required.

Qualifications

• Master’s degree in Social Work/Counseling/Psychology/Marriage & Family Therapy OR Bachelor’s degree + 3 years of related experience.
• Be part of a rotating emergency on-call system.
• 21+ years of age.
• Valid driver’s license and insurability.
• TB test clearance and fingerprinting clearance.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff.
• Lead hiring, onboarding, performance management, and staff development efforts.
• Foster a positive team culture grounded in anti-racism and equitable outcomes for youth and families.
• Develop and manage staff schedules to ensure 24/7 program operations.
• Maintain awareness of youth in care and ensure safety planning and crisis response.
• Respond to crises and provide consultation and support to staff as needed.
• Review and provide feedback on documentation for compliance and billing.
• Monitor program performance and reporting; participate in on-call rotation and collaborate with multidisciplinary teams.

Skills

Leadership

Supervision

Crisis intervention

Staff development

Scheduling

Education

Master’s in Social Work/Counseling/Psychology/Marriage & Family Therapy

Bachelor’s + 3 years experience

Job description

Now with a $2,000 sign-on bonus for new Seneca employees!

Are you a mental health professional with experience in crisis work with minors and their families? Ready to take on a leadership role? We're looking for a compassionate and organized leader to support and develop a team of direct care staff while ensuring high-quality, 24/7 services for youth and families. In this role, you will provide coaching, supervision, crisis support, and operational oversight, helping staff succeed and foster a positive, equity-centered team culture. As the Crisis Program Supervisor, you'll oversee scheduling, documentation, compliance, and program performance to ensure safety and effective youth-focused services. If you believe you embody our core values of respect, curiosity, and hope; we would love to hear from you!

About Seneca

Seneca has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reportingParticipate in an on-call rotation and collaborate with multidisciplinary teams to support program operation

Qualifications

REQUIRED:

• Education/Experience Requirements:
  • Master’s degree in Social Work/Counseling/Psychology/Marriage & Family Therapy OR
  • Bachelor’s degree + 3 years of experience
  • Applicable experience can include paid or unpaid experience working with youth or families, working in a mental health setting or providing crisis support to youth
• Be part of a rotating emergency on-call system, scheduled ahead of time
• At least 21 years of age
• Valid driver's license, clean driving record, and insurability through Senecas’ insurance policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

Preferred

• Ability to work as part of and facilitate the development of a multi-disciplinary team
• Strong critical-thinking, organizational, and presentation skills
• Supervisory experience

Schedule

• Full-time; four 10-hour shifts per week
• Option 1: Monday - Thursday, 4pm - 2am
• Option 2 : Wednesday - Saturday, 8am - 6pm
• Exact schedule can be determined with the program Director
• Rotating on-call shift scheduled ahead of time

Benefits

• Starting at $83,319 - $97,319 per year
• Actual salary dependent on creditable experience above the minimum qualifications
• Salary increase every year
• $2,000 sign-on bonus for new Seneca employees
• Additional compensation upon passing the bilingual language proficiency exam
• Mileage reimbursement
• Stipends provided to staff members participating in the emergency on-call shifts
• Comprehensive employee benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, fertility coverage
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• 5 weeks of Paid Time Off and holiday pay for required holiday shifts
• Seneca is a Public Service Loan Forgiveness certified employer
• Specialized training and development opportunities through Seneca's Training department
• Promotional opportunities across California and Washington
• Relocation assistance may be available