Front Desk Agent (Overnight) - Overnight Concierge

Strattonamenities; Raleigh (NC); On-site; USD 20,664 - 34,440; Full time

Job summary

Stratton Amenities is hiring an Overnight Concierge in Raleigh to maintain a secure front desk presence at a luxury residential community. Key responsibilities include monitoring building access, conducting routine property checks, and assisting residents with their overnight requests. Ideal candidates have prior experience in concierge or hospitality roles, strong judgment, and are capable of working independently during overnight shifts. A competitive hourly rate will be offered based on experience.

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred.
• Strong judgment and ability to remain alert and engaged overnight.
• Reliable, punctual, and able to work independently.

Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift.
• Monitor building access, verify guests, and enforce entry protocols.
• Conduct routine property checks in accordance with site procedures.

Skills

Concierge experience

Professional communication

Judgment

Independence

Basic computer skills

Job description

Front Desk Agent (Overnight) - Overnight Concierge

Raleigh, United States | Posted on 04/18/2026

Stratton Amenities is seeking a dependable and detail-oriented Overnight Concierge to support a luxury residential community. This role is responsible for maintaining a secure, professional lobby presence while managing front desk operations during overnight hours.

Key Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift
• Monitor building access, verify guests, and enforce all entry protocols
• Conduct routine property checks in accordance with site procedures
• Answer and route phone calls, assist residents with overnight requests
• Manage packages, deliveries, and key control as applicable
• Document incidents, unusual activity, and complete accurate shift reports
• Ensure the front desk and lobby remain clean, organized, and presentable
• Escalate emergencies or issues to management or appropriate authorities

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred
• Strong judgment and ability to remain alert and engaged overnight
• Professional communication and demeanor
• Reliable, punctual, and able to work independently
• Comfortable handling extended quiet periods without loss of focus
• Basic computer skills and ability to learn property systems

Requirements

• Must be available for overnight shifts
• Must be able to stay awake, alert, and responsive throughout the shift
• Must pass a background check

Compensation

• Competitive hourly rate based on experience

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.