Overnight Concierge | Luxury Residential Front Desk

Stratton Amenities; Naples (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Stable overnight schedules

Team-oriented work environment

Performance-based recognition

Job summary

Stratton Amenities is seeking an Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise in Naples, FL.

The role requires a hospitality-focused professional who can deliver a warm guest experience, monitor activity, conduct walkthroughs, respond to resident concerns, and document incidents with accuracy. Night shifts include weekends and holidays.

Qualifications

• Experience in hospitality or concierge services preferred.
• 1–2 years delivering exceptional guest or resident service.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to stay composed under pressure.
• Calm, reliable, and professional demeanor during overnight hours.
• Interpersonal skills with a hospitality-first mindset.

Responsibilities

• Welcome residents and guests with professionalism, warmth, and discretion during overnight hours.
• Serve as the primary overnight front desk representative and point of contact for the community.
• Deliver anticipatory, hospitality-driven service while managing overnight operations.
• Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance.
• Monitor lobby activity, surveillance cameras, and building access points to support a secure environment.
• Respond calmly to overnight resident concerns, including noise and access issues, following protocols.
• Accurately document incidents and shift logs for accountability.
• Answer, screen, and route calls with polished etiquette.
• Log and secure resident packages and perform package inventory audits.
• Assist residents with directions, amenity questions, transportation, and general inquiries.
• Enforce community policies professionally and discreetly.

Skills

Hospitality mindset

Front desk operations

Calm under pressure

Communication skills

Security awareness

Tools

Access control systems

Surveillance monitoring

Package management tools

Job description

Stratton Amenities is seeking an Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise in Naples, FL.

The role requires a hospitality-focused professional who can deliver a warm guest experience, monitor activity, conduct walkthroughs, respond to resident concerns, and document incidents with accuracy. Night shifts include weekends and holidays.