Overnight Community Safety Advocate

City Care Inc.; Oklahoma City (OK); On-site; USD 24,000 - 35,000; Full time

Job summary

City Care Inc. is seeking a Safety Advocate to help create a safe, welcoming environment across City Care facilities in Oklahoma City. You will engage neighbors, de-escalate situations, monitor facilities, and respond to safety concerns with professional judgment and compassion.

The role requires shift flexibility including evenings and overnight hours, background screening, and focus on trauma-informed care. Join a nonprofit team dedicated to supporting community members in need.

Qualifications

• Strong interpersonal and communication skills, including the ability to build trust with people from diverse backgrounds.
• Ability to remain calm, exercise sound judgment and respond appropriately in stressful or unpredictable situations.
• Understanding of, or willingness to learn, trauma-informed care, de-escalation and person-centered approaches to safety.

Responsibilities

• Build positive, respectful relationships with neighbors, guests, residents and team members to foster a sense of safety and trust.
• Maintain a visible, approachable presence throughout assigned facilities and surrounding areas.
• Proactively engage with individuals to identify concerns, offer support and help prevent situations from escalating.
• Use trauma-informed practices, active listening and de-escalation techniques when responding to conflict or challenging situations.
• Work alongside shelter and housing teams to identify appropriate responses to recurring safety concerns or individuals needing additional support.
• Maintain professional boundaries while treating every person with dignity and compassion.
• Regularly monitor entrances, exits, common areas and exterior spaces to identify and address potential safety concerns.
• Conduct routine walkthroughs and safety checks in accordance with established procedures.
• Monitor access to facilities and ensure entrances, exits, doors and gates are appropriately secured.
• Conduct regular checks of vacant housing units to identify unauthorized occupancy, potential safety concerns or property damage, and report concerns in accordance with established procedures.
• Identify and promptly report unsafe conditions, maintenance concerns or other potential hazards.
• Support consistent application of City Care policies and procedures, including visitor management, access control, bag checks and screening protocols.
• Address policy violations and unsafe behaviors using appropriate intervention, de-escalation and established procedures.
• Respond promptly to safety concerns, disturbances, emergencies and other incidents in accordance with established protocols.
• Assist with behavioral health crises, suspected overdoses and other emergencies within the scope of training and established procedures.
• Support emergency evacuations, shelter-in-place procedures and other emergency preparedness activities.
• Coordinate with emergency responders when necessary and communicate relevant information to appropriate team members.
• Use sound judgment to assess situations, prioritize immediate safety needs and request additional support when appropriate.
• Complete accurate, timely incident reports and notify the Safety Manager of significant incidents or concerns in accordance with established reporting procedures.
• Work closely with shelter, housing, facilities and other City Care teams to maintain safe and supportive environments.
• Communicate safety concerns, recurring issues and relevant observations to the Safety Manager and appropriate team members.
• Participate in team meetings, safety briefings and required trainings.
• Support consistent application of City Care policies and procedures across assigned locations.
• Contribute to a positive, collaborative work environment where team members feel supported and informed.
• Maintain accurate activity logs, incident reports and other required safety documentation.
• Complete assigned walkthroughs, inspections and safety-related tasks in a timely manner.
• Follow established procedures for reporting incidents, hazards and equipment concerns.
• Maintain required certifications and participate in ongoing training related to safety, crisis response and emergency preparedness.
• Demonstrate reliable attendance, professionalism and accountability in carrying out assigned responsibilities.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Trauma-informed approach

Observational skills

Team collaboration

Critical thinking

Ethical conduct

Education

High school diploma or equivalent

Job description

City Care Inc. is seeking a Safety Advocate to help create a safe, welcoming environment across City Care facilities in Oklahoma City. You will engage neighbors, de-escalate situations, monitor facilities, and respond to safety concerns with professional judgment and compassion.

The role requires shift flexibility including evenings and overnight hours, background screening, and focus on trauma-informed care. Join a nonprofit team dedicated to supporting community members in need.