Overnight Closer

Cambridge Fitness, LLC; Cleveland (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Free food & snacks

Job summary

Cambridge Fitness, LLC is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience at our Cleveland, OH location. You will manage front desk duties, sign-ups, tours, and ensure accurate end-of-day banking deposits.

The role requires a friendly, reliable approach with strong customer service, basic computer skills, and a passion for fitness. The Overnight Closer will close shifts and help maintain a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is essential.
• Punctuality and reliability a must.
• Exceptional customer service skills; able to interact professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Demonstrate diplomacy in all interactions.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate as needed.
• Maintain club neatness and cleanliness.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Problem solving

Diplomacy

Active listening

Education

High School diploma/GED

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Free food & snacks

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.