Overnight Bilingual Customer Support Specialist

Uline; Ontario (CA); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline, a family-owned company and North America\'s leading distributor of shipping, industrial, and packaging materials, seeks an Overnight Bilingual Customer Support Specialist in Ontario, CA. You will build relationships, provide solutions and deliver legendary service, working Fridays through Tuesdays, 9 PM to 5:30 AM, with training hours 8:30 AM to 5 PM for 6–7 months.

Join a fast-growing team with best-in-class training, focus on customer success and opportunities for growth.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Bilingual (English / Spanish) – fluent in both verbal and written forms.
• Prior customer service experience is a plus, but we will train you.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company and North America\'s leading distributor of shipping, industrial, and packaging materials, seeks an Overnight Bilingual Customer Support Specialist in Ontario, CA. You will build relationships, provide solutions and deliver legendary service, working Fridays through Tuesdays, 9 PM to 5:30 AM, with training hours 8:30 AM to 5 PM for 6–7 months.

Join a fast-growing team with best-in-class training, focus on customer success and opportunities for growth.