Bilingual Overnight Customer Support Specialist

Uline; Anaheim (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned company, is seeking an Overnight Bilingual Customer Support Specialist in California (Ontario). You will build customer relationships, provide solutions and deliver legendary service in a full-time, night-shift role.

You will train for 6–7 months, with Friday–Tuesday 9 PM–5:30 AM hours and a $4 shift differential. Benefits include health insurance, 401(k) with match, paid holidays, and tuition assistance.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.
• Bilingual (English/Spanish) – fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company, is seeking an Overnight Bilingual Customer Support Specialist in California (Ontario). You will build customer relationships, provide solutions and deliver legendary service in a full-time, night-shift role.

You will train for 6–7 months, with Friday–Tuesday 9 PM–5:30 AM hours and a $4 shift differential. Benefits include health insurance, 401(k) with match, paid holidays, and tuition assistance.