Bilingual Customer Support Specialist - Overnights

Uline; Anaheim (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned company, is seeking an Overnight Bilingual Customer Support Specialist in California (Ontario). You will build customer relationships, provide solutions and deliver legendary service in a full-time, night-shift role.

You will train for 6–7 months, with Friday–Tuesday 9 PM–5:30 AM hours and a $4 shift differential. Benefits include health insurance, 401(k) with match, paid holidays, and tuition assistance.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.
• Bilingual (English/Spanish) – fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $30 to $35 per hour with significant growth and earning potential!

Includes $4 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you\'ll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM

Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem‑solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! We\'ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline\'s best solutions.
• Help customers navigate Uline\'s website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor\'s degree preferred.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America\'s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!