Overnight Bellperson - Luxury Hotel Guest Concierge

SWISSOTEL; Chicago (IL); On-site; USD 12,000 - 22,000; Full time

Benefits offered by this job

Tips provided

Overnight premium

Accor benefits

Learning & development

Career growth

CSR initiatives

Comprehensive benefits

Job summary

Swissôtel Chicago, a luxury 4-star hotel in downtown Chicago, is seeking team members for an overnight guest-services role. You will greet guests warmly, assist with luggage, and ensure a seamless arrival experience for visitors to the property.

The position is tipped, with hourly pay of $15.75 plus tips and an overnight premium. This role emphasizes professional presentation, reliability, and strong guest-focused service.

Qualifications

• Must be able to work any shift, including overnight.
• Excellent guest service and professional presentation.
• Strong communication and interpersonal skills.
• Reliable and able to work well in a team.
• Ability to handle high-pressure, fast-paced environments.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Open car doors for arriving and departing guests while greeting them warmly.
• Assist with loading and unloading of luggage to and from guest vehicles.
• Provide information about hotel facilities to guests in a helpful way.
• Deliver guests’ luggage, messages and items in a timely manner within the property.
• Give guests a friendly, informative orientation of their room.
• Maintain lobby presence as a brand ambassador and deliver exceptional service.
• Follow departmental policies, procedures and service standards.
• Adhere to all safety policies.

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Job description

Swissôtel Chicago, a luxury 4-star hotel in downtown Chicago, is seeking team members for an overnight guest-services role. You will greet guests warmly, assist with luggage, and ensure a seamless arrival experience for visitors to the property.

The position is tipped, with hourly pay of $15.75 plus tips and an overnight premium. This role emphasizes professional presentation, reliability, and strong guest-focused service.