Overnight Auditor & Guest Services Lead

White Lodging Services, Inc.; Milwaukee (WI); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

DailyPay

401(k) match

PTO with rollover

Hotel discounts

Wellness tools

Growth opportunities

Job summary

White Lodging Services, Inc. is hiring a Part Time Night Auditor for the Westin Milwaukee in Milwaukee, WI. This overnight role balances hotel and restaurant transactions, runs nightly audit reports, and delivers guest service while the world sleeps.

Join a hospitality leader with growth across multiple properties, weekend availability required, and an emphasis on accuracy, discretion, and guest satisfaction in a fast-paced, guest-facing environment.

Qualifications

• Previous hotel front desk or night auditor experience preferred; we will train the right candidate.
• Strong communication skills and guest service for overnight hours.
• Sharp attention to balance reports and audit accuracy.

Responsibilities

• Serve as the primary point of contact for hotel guests during overnight hours — assisting guests efficiently, courteously, and professionally with all front desk functions including check-in, check-out, and special requests
• Balance all hotel and restaurant transactions at the close of each business day — including credit card reconciliation, cash handling, and change fund management as part of the nightly hotel audit process
• Consistently follow all hotel credit, cash-handling, and accounting procedures in accordance with White Lodging standards and brand compliance requirements
• Run nightly audit reports, record all hotel revenues and statistics accurately, and prepare end-of-night financial summaries for hotel management review
• Read, analyze, interpret, and clearly explain standard hotel reports, guest folios, and emergency procedures — serving as the on-site point of authority during overnight hours
• Ensure the security and confidentiality of all guest information and hotel data throughout every overnight shift
• Effectively respond to and resolve guest concerns and complaints with professionalism, empathy, and a genuine commitment to guest satisfaction
• Perform other duties as assigned

Skills

Night audit

Front desk

Detail oriented

Customer service

Team player

Job description

White Lodging Services, Inc. is hiring a Part Time Night Auditor for the Westin Milwaukee in Milwaukee, WI. This overnight role balances hotel and restaurant transactions, runs nightly audit reports, and delivers guest service while the world sleeps.

Join a hospitality leader with growth across multiple properties, weekend availability required, and an emphasis on accuracy, discretion, and guest satisfaction in a fast-paced, guest-facing environment.