Overnight Auditor: Elevate Guest Experience & Operations

Baymont by Wyndham Knoxville/Cedar Bluff; Knoxville (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Career growth

Team environment

Hands-on experience

Competitive pay

Paid PTO

Telehealth

Daily pay

Benefits package

Travel discounts

Referral incentives

Job summary

Baymont by Wyndham Knoxville/Cedar Bluff is seeking a Night Auditor to manage overnight front-desk operations and ensure guest satisfaction with accuracy and hospitality excellence.

You’ll join an award-winning team that values you, offers growth opportunities, competitive pay, and paid PTO, plus telehealth and daily pay options through ZayZoon. This role emphasizes service, audit accuracy, and local area knowledge.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable — a must.
• Previous hotel experience a plus.
• Strong attention to detail.
• Team player with excellent organizational skills.
• Professional written and verbal communication skills.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional, and timely manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations whenever possible.
• Implement creative solutions while adhering to brand standards.
• Run the Night Audit process each night with accuracy and attention to detail.
• Maintain knowledge of hotel offerings, services, room categories, promotions.
• Build strong relationships with guests, clients, and groups.
• Provide knowledge of the local area to assist guest inquiries.

Skills

Guest service experience

Professional, mature, reliable

Previous hotel experience

Strong attention to detail

Team player

Professional written and verbal comms

Job description

Baymont by Wyndham Knoxville/Cedar Bluff is seeking a Night Auditor to manage overnight front-desk operations and ensure guest satisfaction with accuracy and hospitality excellence.

You’ll join an award-winning team that values you, offers growth opportunities, competitive pay, and paid PTO, plus telehealth and daily pay options through ZayZoon. This role emphasizes service, audit accuracy, and local area knowledge.