Overnight Auditor

Hotel Yountville; El Paso (TX); Ibrido; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Courtyard by Marriott Downtown El Paso is seeking an Overnight Auditor to deliver exceptional guest service during the overnight hours. You will perform the nightly audit, handle reservations and payments, and assist with front desk tasks to ensure a smooth start for the next business day.

The role requires attention to detail, strong communication, and the ability to work independently on night shifts. Join a hotel team committed to operational excellence and guest satisfaction.

Competenze

• Must have previous customer service experience.
• Strong attention to detail and organization.
• Ability to accurately handle cash and financial transactions.
• Comfortable working independently during overnight hours.
• Strong communication and problem-solving skills.
• Professional and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel operating systems.
• Dependable with excellent attendance and punctuality.
• Ability to work weekends, holidays, and overnight shifts.

Mansioni

• Welcome guests and provide professional service during the night.
• Complete guest check-ins and check-outs accurately.
• Process reservations, room assignments, payments, and requests.
• Perform nightly audit and reconcile financial transactions.
• Balance daily revenue, occupancy, and payments.
• Prepare and distribute daily reports for management.
• Respond to guest questions and requests promptly.
• Monitor hotel during overnight hours and report safety concerns.
• Maintain front-office records and paperwork.
• Follow Marriott standards and confidentiality rules.
• Assist with light front-office duties as needed.

Conoscenze

Customer service

Attention to detail

Cash handling

Independent night shift

Communication skills

Problem solving

Professionalism

Basic computer skills

Hotel PMS

Strumenti

Hotel PMS (Opera)

Descrizione del lavoro

Check out the latest Courtyard design with new looks and styling. Enjoy our in-house Bistro concept for breakfast and dinner. With our creative and inviting flexible spaces to relax and work in, you'll be able to stay refreshed and energized. Enjoy our well-equipped fitness center and heated outdoor rooftop pool.

Job Description

What you will be doing

• Welcome guests and provide professional, friendly service throughout the night.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Perform the daily/nightly audit and reconcile hotel financial transactions.
• Review and balance daily revenue, occupancy, room charges, and payment activity.
• Prepare and distribute daily reports for management.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Monitor the hotel during overnight hours and communicate any safety, security, or maintenance concerns to the appropriate manager.
• Maintain accurate records and complete all required front-office paperwork.
• Follow Marriott and hotel policies, procedures, and service standards.
• Maintain confidentiality of guest and hotel information.
• Assist with light front-office duties and other responsibilities as assigned by management.

Qualifications

• Previous customer service experience required.
• Strong attention to detail and organizational skills.
• Ability to accurately handle cash and financial transactions.
• Comfortable working independently during overnight hours.
• Strong communication and problem-solving skills.
• Ability to remain professional and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel operating systems.
• Must be dependable and have excellent attendance and punctuality.
• Ability to work weekends, holidays, and overnight shifts as required.

Join the team at Courtyard by Marriott Downtown El Paso and become part of a hospitality team committed to exceptional service!

Location

El Paso Courtyard Downtown-EPC

Requirements

What we are looking for

We are looking for a dependable and professional Overnight Auditor.The Night Auditor is responsible for providing exceptional guest service during the overnight hours while accurately completing the hotel’s nightly audit and accounting procedures. This position serves as an important overnight point of contact for guests and ensures the hotel is prepared for the following business day.

Status

Full-time

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