Night Auditor & Guest Services Specialist

Bardessono; El Paso (TX); Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Courtyard by Marriott Downtown El Paso is seeking an Overnight Auditor to deliver exceptional guest service during nighttime hours and to complete the hotel’s nightly audit with accuracy. You will balance daily revenue and assist with front desk duties to prepare the property for the next business day.

The role requires professional conduct, cash handling accuracy, and the ability to work independently overnight. Join a team dedicated to hospitality excellence in El Paso.

Qualifikationen

• Must have prior guest service experience.
• Ability to handle cash accurately.
• Comfortable working overnight independently.
• Strong communication and problem-solving skills.
• Professional and courteous under pressure.
• Basic computer skills to use hotel systems.
• Dependable with excellent attendance.
• Willing to work weekends and holidays.

Aufgaben

• Welcome guests and provide professional, friendly service during the night.
• Check-in and check-out guests accurately and efficiently.
• Process reservations, room assignments, payments and guest requests.
• Perform nightly audit and reconcile hotel financial transactions.
• Review and balance daily revenue, occupancy, room charges, and payments.
• Prepare and distribute daily management reports.
• Respond to guest questions, concerns and requests promptly.
• Monitor the hotel during overnight hours and report safety or maintenance concerns.
• Maintain accurate records and front-office paperwork.
• Follow Marriott policies, procedures and service standards.
• Maintain confidentiality of guest and hotel information.
• Assist with light front-office duties as assigned by management.

Kenntnisse

Customer service

Attention to detail

Cash handling

Independent worker

Communication

Problem-solving

Professional demeanor

Basic computer skills

Attendance & punctuality

Availability for weekends/holidays/ovt

Tools

Hotel operating systems

Jobbeschreibung

Courtyard by Marriott Downtown El Paso is seeking an Overnight Auditor to deliver exceptional guest service during nighttime hours and to complete the hotel’s nightly audit with accuracy. You will balance daily revenue and assist with front desk duties to prepare the property for the next business day.

The role requires professional conduct, cash handling accuracy, and the ability to work independently overnight. Join a team dedicated to hospitality excellence in El Paso.