Night Audit & Guest Experience Specialist

Remington Hospitality; El Paso (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Courtyard by Marriott Downtown El Paso is seeking an Overnight Auditor to provide exceptional guest service during the overnight hours while completing the hotel’s nightly audit and accounting procedures. You will welcome guests, perform check-ins/outs, balance revenue, prepare daily reports, and ensure the hotel is ready for the next day.

This full-time role requires accuracy, reliability, and strong problem-solving skills.

Qualifications

• Previous customer service experience required.
• Strong attention to detail and organizational skills.
• Ability to accurately handle cash and financial transactions.
• Comfortable working independently during overnight hours.
• Strong communication and problem-solving skills.
• Ability to remain professional and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel operating systems.
• Must be dependable and have excellent attendance and punctuality.
• Ability to work weekends, holidays, and overnight shifts as required.

Responsibilities

• Welcome guests and provide professional, friendly service throughout the night.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Perform the daily/nightly audit and reconcile hotel financial transactions.
• Review and balance daily revenue, occupancy, room charges, and payment activity.
• Prepare and distribute daily reports for management.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Monitor the hotel during overnight hours and communicate any safety, security, or maintenance concerns to the appropriate manager.
• Maintain accurate records and complete all required front-office paperwork.
• Follow Marriott and hotel policies, procedures, and service standards.
• Maintain confidentiality of guest and hotel information.
• Assist with light front-office duties and other responsibilities as assigned by management.

Skills

Customer service

Attention to detail

Cash handling

Independent overnight work

Communication

Professional demeanor

Basic computer skills

Dependability

Weekend/holiday availability

Job description

Courtyard by Marriott Downtown El Paso is seeking an Overnight Auditor to provide exceptional guest service during the overnight hours while completing the hotel’s nightly audit and accounting procedures. You will welcome guests, perform check-ins/outs, balance revenue, prepare daily reports, and ensure the hotel is ready for the next day.

This full-time role requires accuracy, reliability, and strong problem-solving skills.