Overnight Auditor

Appone; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Sign-on Bonus

Competitive Salary

3 weeks PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid holidays

Parking

MBTA pass

Job summary

Porter Square Hotel in Cambridge, MA is hiring an Overnight Auditor to join our front desk team. You will check in and out guests, handle reservations, and ensure guest satisfaction while upholding service standards.

The position offers a competitive hourly wage ($20–$25), a $1000 sign-on bonus after 6 months, three weeks PTO, health, dental, vision, life insurance, 401(k) with employer match, paid holidays, parking plus MBTA pass. This is a full-time role.

Qualifications

• High school education and/or relevant training and experience.
• Must be able to work as a team and treat others with respect.
• Must remain awake and alert during entirety of shift.
• Must maintain excellent attendance and punctuality record.
• Minimum lifting, pushing, and pulling of 30 pounds.

Responsibilities

• Check-in and check-out guests, keeping their information confidential.
• Handle all reservation inquiries, cancellations, and amendments.
• Ensure guest satisfaction and uphold the highest quality of guest service.
• Ability to follow shift checklist and accurately record notes throughout your shift.
• Run audit reports and journals from all credit cards and computer systems.
• Reconcile all credit card systems with reports from the night audit pertaining to in-house guests' folios.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
• Input revenue, expenses, and allowances to generate required daily reports and other reports outlined on the nightly audit checklist.
• Review and verify all rate changes on in-house guests and correct discrepancies.
• Reconcile all valet and daily charges, with valet company, and any other reporting required.
• Accurately perform all cash handling and safety deposit box procedures.
• Monitor lobby traffic and control the flow of non-guests entering the hotel when needed.
• Review VIP reservations for incoming and in-house guests.
• Prepare the lobby and breakfast for oncoming shift.
• Must maintain a comprehensive knowledge of service standards, guest relations, and etiquette.
• Must maintain a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
• Must maintain a comprehensive knowledge of the English language to effectively communicate with guests and associates. Additional language ability preferred.
• Must have excellent mathematical and computer skills.
• RoomMaster training preferred, but not required.

Skills

Math skills

Computer skills

Attention to detail

Team player

English proficiency

Education

High school diploma or equivalent

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization Porter Square Hotel brings 65 guestrooms and a fresh, exciting new energy to Cambridge. Step into our bright, airy lobby and you'll see that this is a place designed for today's lifestyles. The modern design blends the boutique hotel atmosphere with the comfort every traveler need. Our open patio and garden are the perfect spot for relaxing in the afternoon sun. Afterward you can head to any number of local restaurants to have a great meal and some cocktails before bed. We offer everything vacationers or every day travelers need and the perfect staff that knows what it takes to be a good host. Join our team today!

Job Description -

Position Title

Overnight Auditor

Reports To

Front Desk Manager/Operations Manager

Benefits

• $1000 BONUS PAID AFTER 6 MONTHS WORKED
• Competitive salary based on previous experience ranging from $20 to $25 per hour worked
• 3 weeks paid time off (PTO) available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance Benefits - partial coverage paid by hotel
• Dental Insurance Benefits - partial coverage paid by hotel
• Vision Insurance Benefits - partial coverage paid by hotel
• Life Insurance - coverage paid by hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• Paid holidays
• Parking available and provided at no cost to you
• Monthly MBTA pass paid by hotel

Responsibilities

• Check-in and check-out guests, keeping their information confidential
• Handle all reservation inquiries, cancellations, and amendments
• Ensure guest satisfaction and uphold the highest quality of guest service
• Ability to follow shift checklist and accurately record notes throughout your shift
• Run audit reports and journals from all credit cards and computer systems
• Reconcile all credit card systems with reports from the night audit pertaining to in-house guests' folios
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations
• Input revenue, expenses, and allowances to generate required daily reports and other reports outlined on the nightly audit checklist
• Review and verify all rate changes on in-house guests and correct discrepancies
• Reconcile all valet and daily charges, with valet company, and any other reporting required
• Accurately perform all cash handling and safety deposit box procedures
• Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
• Review VIP reservations for incoming and in-house guests
• Prepare the lobby and breakfast for oncoming shift
• Must maintain a comprehensive knowledge of service standards, guest relations, and etiquette
• Must maintain a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
• Must maintain a comprehensive knowledge of the English language to effectively communicate with guests and associates. Additional language ability preferred
• Must have excellent mathematical and computer skills
• roomMaster training preferred, but not required

Expectations

• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
• Ability to verbally communicate effectively with guests, vendors, and other associates
• Ability to assist with the preparation of statistical reports and presentations as needed
• Ability to accurately report information
• Ability to remain calm and alert, especially during emergencies or heavy hotel activity
• Ability to quickly resolve guest complications such as location changes or credit issuesAbility to effectively field guest complaints and develop effective solutions and results
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and can adapt to change
• Assumes responsibility for personal growth and development
• Expresses ideas and conveys information clearly, effectively, and professionally
• Attend required meetings

Position Requirements

• High school education and/or relevant training and experience required. Additional education preferred
• Must have the ability to work as a team and treat others with respect
• Must remain awake and alert during entirety of shift
• Must maintain excellent attendance and punctuality record
• Minimum lifting, pushing, and pulling of 30 pounds
• Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing
• Other duties may be assigned by the immediate supervisor and or General Manager

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Full-Time/Part-Time Full-Time

Number of Openings 1

This position is currently accepting applications.