Overnight Audit & Guest Services Specialist

BENCHMARK; United States; On-site; USD 28,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality is seeking night auditors for the Embassy Suites by Hilton Boston Marlborough. You will check guests in, ensure accurate billing, handle special requests, and maintain the house bank while delivering exceptional service in a fast-paced environment.

The role requires overnight availability, high attention to detail, and strong communication. A high school diploma is required, along with computer skills and the ability to work weekends and holidays.

Qualifications

• Must be able to work overnight hours.
• High attention to detail is required.
• Computer skills are essential for nightly reporting and guest transactions.
• Excellent verbal and written communication skills are needed.
• Ability to thrive in a fast-paced hotel environment.
• Must be able to stand for the duration of the shift.
• Must be available to work weekends and holidays.

Responsibilities

• Check guests in and ensure proper credit is recorded.
• Note and fulfill special requests and verify guest information.
• Help resolve guest issues and provide proactive service to WOW guests.
• Promote and explain hotel programs and services to guests.
• Interact with hotel staff professionally and share necessary information.
• Maintain knowledge of emergency procedures and policies.
• Maintain the house bank and handle cash according to procedures.
• Generate, print and distribute daily and weekly reports.
• Ensure Night Audit procedures are followed with accuracy.
• Communicate pertinent information to the manager on duty.
• Post charges, cash checks, refunds, and safe deposits per protocol.
• Assist other departments as needed.

Skills

Overnight hours

Attention to detail

Computer skills

Verbal & written communication

Fast-paced environment

Stand for shift

Weekend/holidays availability

Outgoing personality

Service mindset

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking night auditors for the Embassy Suites by Hilton Boston Marlborough. You will check guests in, ensure accurate billing, handle special requests, and maintain the house bank while delivering exceptional service in a fast-paced environment.

The role requires overnight availability, high attention to detail, and strong communication. A high school diploma is required, along with computer skills and the ability to work weekends and holidays.