Overnight Audit & Guest Experience Specialist

Genesis Global Group; Lambertville (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Flexible schedule

Limited Medical Insurance

Great Discount Program

And more!

Job summary

Lambertville Station Restaurant & Inn, part of Genesis Hospitality, invites an experienced Night Audit candidate to join our team in Lambertville, New Jersey. This full-time position requires a night schedule including weekends and holidays, with emphasis on guest service, coordination with booking, housekeeping and maintenance, and ensuring smooth operations for weddings and events.

You will take reservations, answer inquiries, log guest communications, and help guests discover local venues.

Qualifications

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services.
• Answer guest calls and record details of each conversation for future follow-up.
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues.
• Coordinate with Event Coordinator for weddings and corporate events.
• Report any accidents or injuries to senior management staff immediately.
• Taking reservations, answering inquiries, communicating leads to Event Coordinator, hosting the restaurant, reporting, and any additional duties as assigned by the Hotel Manager.
• Ensuring restaurant area is tidy and in acceptable appearance for all guests.

Responsibilities

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.
• Take reservations and answer inquiries; host the restaurant and coordinate with the Hotel Manager and Event Coordinator.
• Answer guest calls and log details for follow-up and future reference.
• Coordinate for weddings, corporate events and other in-house celebrations to ensure preparedness.
• Maintain a tidy restaurant area and provide a welcoming environment for all guests.

Job description

Lambertville Station Restaurant & Inn, part of Genesis Hospitality, invites an experienced Night Audit candidate to join our team in Lambertville, New Jersey. This full-time position requires a night schedule including weekends and holidays, with emphasis on guest service, coordination with booking, housekeeping and maintenance, and ensuring smooth operations for weddings and events.

You will take reservations, answer inquiries, log guest communications, and help guests discover local venues.