Overnight Agent Night Auditor

Pier House; Costa Mesa, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hilton Orange County/Costa Mesa is hiring for a front desk and night audit role located in Costa Mesa. The position covers daily audit functions for the front office and outlets, with responsibilities including accurate posting of room charges and taxes and timely system back-ups.

The role requires flexibility to work varying schedules, including nights, weekends, and holidays, and emphasizes teamwork and guest service excellence within a hotel setting.

Qualifications

• Proven ability to complete tasks with accuracy under time pressure.
• Ability to work varying schedules including nights, weekends, and holidays.
• Strong guest service orientation and teamwork.

Responsibilities

• Perform daily audit functions for front office and outlets.
• Review room and tax postings for accuracy; correct errors.
• Back-up front office computer system and night audit program.
• Rebuild front office system, reservations, and related software maintenance.
• Follow management company accounting and credit policies.
• Manage front desk functions: check-ins/outs, payments, reservations, PBX, calls.

Skills

Attention to detail

Team player

Work ethic

Flexibility

Communication skills

Job description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Hourly Rate: $30.70

Location

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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