Overnight Agent Night Auditor

Murrieta Hot Springs Resort; Costa Mesa, Northern (CA, KY); On-site; USD 39,000 - 47,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a Front Office Auditor to perform daily audit functions for the front office and hotel outlets, ensuring accurate room and tax postings and timely correction of errors.

You will back up the front office computer system, rebuild front office systems as needed, and adhere to management company accounting and credit policies. This in-office role requires teamwork and a strong work ethic, with shifts including nights, weekends, and holidays.

Qualifications

• Requires high attention to detail and accuracy even with interruptions.
• Ability to work night, weekend and holiday shifts.
• Excellent verbal and written communication skills.
• Prolonged desk work with computer use.
• Team-oriented with guest-service mindset.

Responsibilities

• Perform daily audit functions for front office and hotel outlets.
• Review room and tax postings for accuracy and correct errors.
• Back-up front office computer system and night audit programs.
• Rebuild front office systems and related computer maintenance.
• Follow management company accounting and credit policies.
• Handle front desk duties: check-ins/outs, payments, reservations, PBX, guest directions.

Skills

Attention to detail

Team player

Strong work ethic

Communication skills

Shifts nights weekends

Tools

Front desk software

Audit software

Job description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Hourly Rate: $30.70

Location

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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