Overnight Agent Night Auditor

Remington Costa Mesa Employers; Costa Mesa (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Hilton Orange County/Costa Mesa is situated in Costa Mesa, California, offering guests a blend of local attractions and comforts. This role concentrates on front office audit functions and ensuring accurate room and tax postings, with duties spanning check-ins, check-outs, payments, and guest assistance.

The position requires performing back-up tasks for the front office system and night audit programs, and potentially rebuilding front office and reservation systems.

Qualifications

• Able to work varying schedules, including nights, weekends, and holidays.
• Strong teamwork and guest service mindset.
• Excellent verbal and written communication.
• Ability to operate in an office environment.

Responsibilities

• Perform daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy and correct errors.
• Complete backup of front office computer systems and night audit program daily.
• Rebuild the front office system, reservations, and related computer maintenance as applicable.
• Understand and follow management accounting and credit policies and procedures.
• Manage all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, and guest guidance.

Skills

Attention to detail

Strong work ethic

Team player

Flexible schedule

Communication skills

Job description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Hourly Rate: $30.70

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time