Overnight Agent Night Auditor

Remington Hospitality; Costa Mesa (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Auditor/Night Audit professional to manage daily audit tasks and ensure accuracy of room and tax postings. You will back up front office systems, assist with system rebuilds, and uphold accounting policies while delivering warm, prompt guest service at check-in and check-out, and handling reservations and payments.

The role requires precise cash handling, strong knowledge of front desk operations, and the ability to operate a PBX and hotel management

Qualifications

• Experience in hotel front desk operations and guest services.
• Familiar with night audit processes and nightly cash handling.
• Ability to follow company accounting and credit policies.

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.

Skills

Front desk operations

Night audit

Guest service

Cash handling

Education

High school diploma or equivalent

Tools

PBX system

Hotel PMS

Job description

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.