Night Auditor (Front Desk)

Remington Hospitality; Palm Springs (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Remington Hospitality in Palm Springs is seeking a meticulous Front Office Auditor to support nightly audit processes, ensure accurate postings for rooms, taxes, and all hotel outlets, and uphold our service standards. You will verify transactions, correct discrepancies, and facilitate smooth front desk operations with a professional guest experience.

The successful candidate will follow corporate accounting policies, collaborate with front desk and reservations teams, and maintain system

Responsibilities

• Perform daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy and correct errors promptly.
• Back-up front office computer system and night audit program daily.
• Rebuild the front office system, reservations, and related computer maintenance as needed.
• Adhere to management company's accounting and credit policies and procedures.
• Oversee front desk functions including check-ins, check-outs, payments, and PBX operations, delivering prompt, courteous service.

Job description

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.