Overnight

Planet Fitness; Coon Rapids (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

Planet Fitness is hiring at the Riverdale RIV – Coon Rapids, MN club for a Customer Service role with both full-time and part-time options. The position focuses on new member sales and delivering a positive member experience, primarily on the night shift.

Responsibilities include greeting potential members, front desk duties, tours, sign-ups, account changes, and guiding member services issues to management. Candidates should have strong customer service and basic computer skills.

Qualifications

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers, empathizes, and works to solve the problem.
• Problem Solving: defines problems, analyzes information, considers alternatives, and plans to resolve.
• Diplomacy: uses tact and appropriate language in all interactions.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check-ins, sign-ups, and club tours; update member accounts as needed.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Details: Job Location: Riverdale RIV - Coon Rapids, MN, Position Type: Full-Time/Part-Time, Salary Range: $14.00 - $16.00Hourly, Job Shift: Night Shift, Job Category: Customer Service, Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time