Overnight

Planet Fitness; Ballwin (MO); On-site; USD 19,000 - 22,000; Full time

Job summary

Planet Fitness in Ballwin, MO is seeking a Front Desk Associate to deliver exceptional member service and support at the club desk. You will greet members and guests, assist with check-ins, new sign-ups, and tours, and help with updating member accounts.

Role includes answering phones, maintaining a clean facility, and escalating inquiries to management when necessary, all while upholding Planet Fitness standards and a welcoming atmosphere.

Qualifications

• Customer service experience preferred.
• Ability to use basic computer functions.
• Friendly, punctual, and reliable with strong communication.

Responsibilities

• Greet members and guests with a friendly demeanor.
• Handle front desk tasks: check-ins, new member sign-ups, phone calls.
• Give tours and assist with account updates as needed.
• Maintain club cleanliness and respond to questions professionally.
• Elevate issues to Assistant Manager or Manager when required.

Skills

Customer service

Communication

Computer basics

Teamwork

Punctuality

Problem solving

Education

High School Diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.