Overnight

Planet Fitness; Alton (IL); On-site; USD 25,000 - 31,000; Part time

Job summary

Planet Fitness in Alton, IL is seeking a friendly Front Desk Associate to greet members, assist guests, and deliver outstanding service at the club entrance.

You will handle front desk duties such as member check-ins, sign-ups, phone inquiries, and tours, while maintaining a clean, welcoming environment. The role rewards reliability, a positive attitude, and a passion for fitness, with opportunities to grow within the club team.

Qualifications

• Customer service experience preferred.
• Basic computer skills and willingness to learn.
• Positive, upbeat attitude and reliability.
• Must be 18 years or older.
• Passion for fitness helpful.

Responsibilities

• Greet members and guests and provide friendly service.
• Check members into the system and assist with sign-ups.
• Answer phones and handle member questions.
• Keep the front desk area neat and organized.
• Escalate issues to management as needed.

Skills

Customer service

Basic computer skills

Excellent communication

Punctual and reliable

Education

High School diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.