Planet Fitness Front Desk Representative

Planet Fitness; Washington (MO); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Planet Fitness is seeking a Front Desk Representative to warmly greet members and guests, handle front desk tasks, sign up new members, and give tours. You will support member questions, update accounts, and help maintain a clean club environment.

Ideal candidates bring a customer service mindset, basic computer skills, and a passion for fitness. This role requires reliability, punctuality, and the ability to work weekend evenings.

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service and ability to interact professionally with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older.

Responsabilidades

• Greet members, prospective members and guests, delivering exceptional service.
• Answer phones and assist callers with inquiries.
• Check members into the system and sign up new members.
• Give tours to prospective members.
• Update member accounts as needed.
• Address member questions promptly and escalate to management when appropriate.
• Help maintain club cleanliness and presentation.

Conocimientos

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Active listening

Diplomacy

Age 18+

Educación

High School Diploma or GED

Descripción del empleo

Planet Fitness Front Desk Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

*Must be available weekend evenings

This position is currently accepting applications.