Overdue Collections Representative

Insight Global; Cincinnati (OH); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) after 90 days

Paid time off

Job summary

Insight Global is seeking a Collections Rep in the Cincinnati market for a 3-month contract. You will own end-to-end collections, manage large past-due accounts, and collaborate across teams to resolve billing issues.

The role begins with onsite training and then moves to a fully remote schedule with occasional onsite meetings. Requirements include 2+ years in AR/collections, strong Excel and communication skills, and experience with large balances.

Qualifications

• 2+ years of experience in Accounts Receivable or Collections.
• Experience handling large-balance collections and fully resolving accounts.
• Proficiency with accounting systems (e.g., JDE, First Invoice) and Excel.

Responsibilities

• Manage and resolve outstanding B2B receivables, including large-balance accounts.
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up).
• Prepare and issue accurate invoices while maintaining detailed account records.
• Analyze aging reports and prioritize accounts based on delinquency and risk.
• Investigate billing discrepancies and partner with internal teams to resolve issues.
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues.
• Document all collection activities, account updates, and system issues accurately.
• Ensure compliance with company policies, procedures, and AR SLAs.
• Utilize reporting tools (Power BI) to track and manage portfolio performance.
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due).
• Balance multiple priorities and reporting; adapt to fast-paced environment.
• Participate in initial onsite training (3 weeks) followed by a fully remote schedule with quarterly onsite meetings.

Skills

Accounts Receivable

Collections

Inbound/Outbound calls

Email communication

Advanced Excel

Multitasking

Power BI

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

Power BI

JDE/First Invoice

Job description

A client in the Cincinnati market is looking to hire a Collections Rep for a 3 month contract opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.

• Manage and resolve outstanding B2B receivables, including large-balance accounts
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)
• Prepare and issue accurate invoices while maintaining detailed account records
• Analyze aging reports and prioritize accounts based on delinquency and risk
• Investigate billing discrepancies and partner with internal teams to resolve issues
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues
• Document all collection activities, account updates, and system issues accurately
• Ensure compliance with company policies, procedures, and AR service-level agreements
• Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)
• Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)
• Work in a highly collaborative but fast-moving environment where priorities shift frequently Participate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in Accounts Receivable or Collections
• Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)
• Experience handling large-balance collections and fully resolving accounts (not just routing calls)
• Proficiency with accounting systems (e.g., JDE, First Invoice, or similar)
• Strong Microsoft Excel skills
• Ability to multitask and manage a high-volume workload in a fast-paced environment

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• Experience working with long-term contracts or complex billing structures

Compensation:

$19/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

• Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance.
• Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment.
• Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.