Outside Services Supervisor

Troon; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Legends Country Club is excited to offer an Outside Services Manager role, leading a 15–20 person team across cart attendants, range staff, and attendants. The role focuses on delivering an exceptional member and guest experience from arrival to departure, while maintaining carts, facilities, and practice areas in top condition.

The successful candidate will develop SOPs, train staff, and collaborate with the Head Golf Professional and Agronomy Team to ensure smooth, high‑quality service and

Qualifications

• 3–5 years of experience in golf operations or outside services.
• Proven leadership to train, motivate, and lead a service‑oriented team.
• Strong commitment to exceptional member and guest experiences.
• Knowledge of outside golf services and related maintenance.
• Clear verbal communication and professionalism.

Responsibilities

• Lead and schedule a 15–20 person outside services team, including cart attendants and range staff.
• Oversee all outside golf operations to ensure a welcoming guest experience.
• Maintain golf cart fleet and related equipment in optimal condition.
• Manage daily setup, maintenance, and breakdown of driving range and practice facilities.
• Assist with tournament and event setup and coordination with other departments.
• Monitor inventory and uniforms; coordinate with Merchandise Manager for orders.
• Design and implement SOPs for outside services and provide ongoing staff training.
• Collaborate with Head Golf Professional and Agronomy Team to ensure aligned operations.

Skills

Team leadership

Customer service

Communication skills

Physical stamina

Golf operations knowledge

Job description

Legends Country Club is excited to announce the exceptional career opportunity of Outside Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities:

• Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet Pine Canyon’s standards of courtesy and professionalism.
• Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming, efficient experience for members and guests from arrival to departure. Provide high-level customer service, exceeding Pine Canyon’s standards of excellence.
• Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee all other outside services equipment and keep facilities to Pine Canyon's uncompromising cleanliness levels.
• Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized.
• Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed to ensure smooth operation.
• Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate with the Merchandise Manager for uniform orders for the team.
• SOP Development & Training: Design and implement SOPs for all aspects of outside services, including arrival and departure processes, and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals.
• Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth and aligned operations. Communicate any staffing issues or needs promptly to relevant supervisors.

Personal Attributes:

• Integrity: Demonstrates honesty and transparency, upholding standards with every interaction.
• Fun & Positivity: Brings a friendly, upbeat attitude to the team, creating an environment that reflects welcoming culture.
• Open Communication: Maintains open, clear communication with team members, members, and guests, ensuring everyone feels informed and valued.
• Unity & Team Spirit: Fosters a collaborative team environment, supporting each team member in achieving a seamless member and guest experience.
• Passion for Service: Embodies a deep commitment to serving others, consistently going above and beyond to meet members' needs.
• Commitment to Excellence: Holds high standards for personal and team performance, always striving to exceed expectations.
• Innovation & Initiative: Embraces new ideas and solutions, proactively seeking ways to enhance the member experience and improve outside services operations.

Qualifications:

• Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort.
• Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team.
• Customer Service: Strong commitment to providing outstanding member and guest experiences.
• Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management.
• Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively.
• Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles.